Shipping & Return Policy

Last updated: [November 14, 2025]

Thank you for shopping with JUJA Kids! We want your order to arrive quickly and safely. Below is our shipping information, including processing times, delivery estimates, and available shipping options.

Order Processing

• All orders are processed within 2-3 business days.
• Orders are not shipped on weekends or holidays.
• You will receive a confirmation email once your order has been shipped, along with tracking information (when available).

Delays may occur during peak seasons or due to carrier issues, but we will notify you if there is a significant delay.

Shipping Rates & Delivery Times 

We offer fixed-rate shipping based on the size and weight of your order.
Your exact shipping cost will appear at checkout.

Estimated delivery times vary by region.

We currently ship to the USA, Canada, Mexico, United Kingdom, Europe (EU countries), Australia and New Zealand. 

If you’re outside these areas, please email us at hello@jujakids.com for a special shipping quote — we’ll do our best to accommodate your order!

Tariffs & Duties (USA Orders)

• We cover all U.S. tariffs and import duties on your behalf.
• You will not be charged any extra fees upon delivery.
• Any applicable tariffs are already included in our fixed shipping price.

Customs & Duties for International Orders

For all countries outside of Canada and the United States:

• Your order may be subject to duties, VAT, or customs fees charged by your local government.
• These fees are not included in our prices or shipping rates. 

The customer is responsible for paying any applicable import charges.

Local Delivery (Calgary, AB)

$10 flat-rate local drop-off is available within Calgary city limits.

You will receive an email when your order is ready for pick-up.

Order Tracking

Tracking information (when available) will be emailed to you once your order ships.
Please allow 24–48 hours for tracking activity to update.

Lost, Stolen, or Damaged Packages

We are not responsible for packages that are lost, stolen, or damaged during transit.
If your order arrives damaged, please contact us within 48 hours with photos so we can help.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
If you need to make a correction, email us immediately at hello@jujakids.com.
If the order has already shipped, we cannot guarantee changes or refunds.

Shipping Policy For Art Prints

Below you will find the shipping policy specifically relating to Art Prints.